{"id":772,"date":"2026-10-06T07:40:17","date_gmt":"2026-10-06T05:40:17","guid":{"rendered":"https:\/\/www.mariaelenaluccerini.com\/?page_id=772"},"modified":"2026-11-13T10:01:42","modified_gmt":"2026-11-13T09:01:42","slug":"eco-coop-business-process-optimisation","status":"publish","type":"page","link":"https:\/\/www.mariaelenaluccerini.com\/en\/case-studies\/eco-coop-business-process-optimisation\/","title":{"rendered":"Eco Coop \u2013 From a fragmented, chaotic process to shared, efficient management"},"content":{"rendered":"\n
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\u2190  Case studies and insights<\/a><\/p>\n\n\n\n

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CASE STUDY   \u00b7   #PROCESS   #EFFICIENCY<\/p>\n\n\n\n

From a fragmented, chaotic process to shared, efficient management<\/h1>\n<\/div>\n\n\n\n
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\"\"\"\"<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\"A<\/figure>\n\n\n\n
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CLIENT<\/p>\n\n\n\n

Eco Coop<\/strong><\/p>\n<\/div>\n\n\n\n

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SECTOR<\/p>\n\n\n\n

Facilities management<\/strong><\/p>\n<\/div>\n\n\n\n

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PARTICIPANTS<\/p>\n\n\n\n

9 people from ownership, sales, operations, logistics, administration and HR<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Objective<\/h2>\n<\/div>\n\n\n\n
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Rethink the order and project budget management process to make it more efficient, shared and self-sufficient<\/strong>, reducing tension, delays, additional costs and operational intervention by the owners, which created bottlenecks and took time away from strategic work.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Key activities<\/h2>\n\n\n\n
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01<\/p>\n\n\n\n

Collaborative end-to-end process mapping<\/p>\n<\/div>\n\n\n\n

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02<\/p>\n\n\n\n

Identifying and prioritising around 20 issues<\/p>\n<\/div>\n\n\n\n

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03<\/p>\n\n\n\n

Co-designing practical solutions<\/p>\n<\/div>\n\n\n\n

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04<\/p>\n\n\n\n

Defining responsibilities, timings and an action plan<\/p>\n<\/div>\n\n\n\n

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05<\/p>\n\n\n\n

Introducing an internal coordination and monitoring system<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Outcomes<\/h3>\n\n\n\n

<\/span>A process defined and shared<\/strong> across functions<\/p>\n\n\n\n

<\/span>Clear responsibilities and requirements<\/strong> for everyone involved<\/p>\n\n\n\n

<\/span>Around 20 issues turned into practical solutions<\/strong> and captured in an action plan<\/p>\n\n\n\n

<\/span>Tracked reduction in delays, additional costs and operational interventions<\/strong> by the owners<\/p>\n<\/div>\n\n\n\n

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New capabilities<\/h3>\n\n\n\n

<\/span>Seeing the process as a whole<\/strong> and recognising the connections and financial implications of each person\u2019s work<\/p>\n\n\n\n

<\/span>Coordinating and monitoring work more independently<\/strong> through an internal coordinator and brief check-ins<\/p>\n\n\n\n

<\/span>Using shared mapping and monitoring tools<\/strong> that the team can apply to other processes and projects<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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When people observe a process together, individual problems become shared responsibilities.<\/h2>\n<\/div>\n\n\n\n
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TESTIMONIAL<\/p>\n\n\n\n

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\u201c<\/p>\n\n\n\n

The workshop helped us see the process as a whole and make visible the issues and interdependencies that, in our day-to-day work, we tended not to notice or only addressed once they became emergencies. Its value lay in turning different points of view into shared, practical solutions, clarifying responsibilities and building a way of working the team can carry forward independently.<\/p>\n\n\n\n

Andrea Pusinanti<\/p>\n\n\n\n

Co-founder and Board Member, Eco Coop<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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From the workshop<\/h2>\n\n\n\n
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\"Participants<\/figure>\n\n\n\n
\"A<\/figure>\n\n\n\n
\"A<\/figure>\n\n\n\n
\"A<\/figure>\n\n\n\n
\"The<\/figure>\n\n\n\n
\"Detail<\/figure>\n<\/figure>\n<\/div>\n\n\n\n
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More case studies<\/h2>\n\n\n\n
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#MERGER  #IDENTITY<\/p>\n\n\n\n

From four businesses and countless questions to one organisational identity and a clear position<\/a><\/h3>\n\n\n\n

Read the case study  \u2192<\/span><\/span><\/p>\n<\/div>\n\n\n\n

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#HEALTHCARE  #SYSTEM<\/p>\n\n\n\n

From distributed expertise to system-wide capability across Italy\u2019s major hospitals network<\/a><\/h3>\n\n\n\n

Read the case study  \u2192<\/span><\/span><\/p>\n<\/div>\n\n\n\n

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\"\"\"\"<\/div><\/div>\n<\/div>\n\n\n\n

#INNOVATION  #SOFTWARE<\/p>\n\n\n\n

From competition to the shared design of new software that supports everyday work<\/a><\/h3>\n\n\n\n

Read the case study  \u2192<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Is your organisation<\/span> facing a similar challenge?<\/h2>\n\n\n\n
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If a case study or article has helped you recognise a dynamic in your organisation, we can start there, explore it and work out how to address it together.<\/p>\n<\/div>\n\n\n\n

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Let\u2019s talk \u2192<\/span><\/a><\/div>\n\n\n\n
View the other case studies \u2192<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u2190  Case studies and insights CASE STUDY   \u00b7   #PROCESS   #EFFICIENCY From a fragmented, chaotic process to shared, efficient management CLIENT Eco Coop SECTOR Facilities management PARTICIPANTS 9 people from ownership, sales, operations, logistics, administration and HR Objective Rethink the order and project budget management process to make it more efficient, shared and self-sufficient, reducing tension, […]<\/p>\n","protected":false},"author":1,"featured_media":266,"parent":740,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"mel_topics":"Processes, Organisational 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