CASE STUDY · #PROCESS #EFFICIENCY
From a fragmented, chaotic process to shared, efficient management
CLIENT
Eco Coop
SECTOR
Facilities management
PARTICIPANTS
9 people from ownership, sales, operations, logistics, administration and HR
Objective
Rethink the order and project budget management process to make it more efficient, shared and self-sufficient, reducing tension, delays, additional costs and operational intervention by the owners, which created bottlenecks and took time away from strategic work.
Key activities
01
Collaborative end-to-end process mapping
02
Identifying and prioritising around 20 issues
03
Co-designing practical solutions
04
Defining responsibilities, timings and an action plan
05
Introducing an internal coordination and monitoring system
Outcomes
A process defined and shared across functions
Clear responsibilities and requirements for everyone involved
Around 20 issues turned into practical solutions and captured in an action plan
Tracked reduction in delays, additional costs and operational interventions by the owners
New capabilities
Seeing the process as a whole and recognising the connections and financial implications of each person’s work
Coordinating and monitoring work more independently through an internal coordinator and brief check-ins
Using shared mapping and monitoring tools that the team can apply to other processes and projects
When people observe a process together, individual problems become shared responsibilities.
TESTIMONIAL
The workshop helped us see the process as a whole and make visible the issues and interdependencies that, in our day-to-day work, we tended not to notice or only addressed once they became emergencies. Its value lay in turning different points of view into shared, practical solutions, clarifying responsibilities and building a way of working the team can carry forward independently.
Andrea Pusinanti
Co-founder and Board Member, Eco Coop
From the workshop
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